Although Wired asserts fax is not only alive, but thriving, based on the number of multifunction printers sold, I seriously doubt it. I bet most use only two out of the three functions (I have a multifunction printer, and I don’t even have a land line).
And during the year I used eFax, I received just one legitimate fax (from someone who couldn’t find my email address), and only needed to send two – the first, not surprisingly, for my doctor’s terribly inefficient and error-prone billing service (apparently they couldn’t be bothered to call up my insurer themselves), and the second, more surprisingly, to the Apple iPhone Developer Program.
But the most telling evidence I’ve seen that fax is on the decline is from eFax itself. The first time I tried eFax, I thought the customer service was excellent. This time around, they never bothered to update their Mac application to an Intel Mac version, at one point I couldn’t even see a way to send faxes from their web site, and I received a regular stream of junk faxes, some from eFax (or it’s parent company, JRD Communications) itself. Although I hadn’t selected the automatic billing and renewal option listed on the web site, they went ahead and tried to charge my card again after a year (once again, thank you, person-who-stole-my-credit-card-earlier-and-forced-me-to-change-it). When I emailed them to officially cancel, they replied I request cancellation via their on-line support chat system. Odd – shouldn’t I be able to fax it in?
